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Central Bank of the UAE · Rulebook
UAE FDL6 — Resolution and Customer Protection

Federal Decree-Law No. (6) of 2025chapter by chapter

Resolution of Financial Institutions and Customer Protection. Every article with a plain-English summary, and answers to your questions cited to the exact article.

Search the library Ask a regulatory question

Free to start · 7,000+ articles indexed · AI-cited answers

12

Articles

7

Chapters

CBUAE

Issuing authority

2025

Effective since

AI

Cited answers from article text

Federal Decree-Law No. (6) of 2025 is one of the rulebooks issued by the Central Bank of the UAE. For compliance officers, legal teams, and advisors working under this regime, finding the right article quickly matters. Lexara indexes the full text of UAE FDL6 — Resolution and Customer Protection and makes it searchable two ways: full-text and keyword search for rapid lookup, and AI Explorer for natural-language questions answered with citations to the exact article.

UAE FDL6 — Resolution and Customer Protection contents

12 articles in 7 chapters, each with a plain-English summary by Arakan. The full text of every article is in the Laws Browser.

Article 142: Early Intervention

1 article
  1. Article 142(1)

    A Licensed Financial Institution at risk of breaching capital or liquidity requirements through rapid deterioration must implement Central Bank-required early intervention measures.

Article 143: Resolution Powers

1 article
  1. Article 143(7)

    Licensed financial institutions placed under central bank resolution, along with their group entities, directors and staff, must comply with all resolution measures and requirements the Central Bank issues.

Article 147: Confidentiality of Data and Information

2 articles
  1. Article 147(1)-(4)

    Licensed Financial Institutions must keep customer data and transaction information confidential, not disclose it to third parties without consent, and maintain this duty after the relationship ends.

  2. Article 147(6)(c)-(d)

    Licensed Financial Institutions must issue beneficiaries a certificate stating reasons for declining to cash a cheque, and a partial payment certificate where payment is less than face value.

Article 148: Protection of Customers of Licensed Financial Institutions

2 articles
  1. Article 148(3)

    Banks and insurance companies must process customer complaints and claims under contractual terms and applicable law, decide each one, and give written reasons when rejecting them in whole or part.

  2. Article 148(11)

    Licensed Financial Institutions must not charge compound interest, meaning interest on accrued interest, on customer facilities, and must follow Central Bank rules and controls on this.

Article 149: Fraud Prevention

4 articles
  1. Article 149(1)

    Licensed Financial Institutions must establish effective fraud prevention and detection systems to protect customers from unauthorized transactions and identity theft.

  2. Article 149(3)

    A Licensed Financial Institution must promptly notify affected customers of security breaches or fraud incidents and immediately take corrective action to mitigate resulting damage.

  3. Article 149(5)

    Licensed Financial Institutions must fully cooperate with Central Bank fraud investigations and implement prescribed fraud prevention measures within deadlines set by the Central Bank.

  4. Article 149(7)

    Licensed Financial Institutions must provide clear, transparent and easily accessible information on fees, terms and risks of their products and services so customers can make informed decisions.

Article 150: Credit Facilities Guarantees

1 article
  1. Article 150(1)-(2)

    Licensed Financial Institutions must obtain and maintain guarantees matching the customer's income and facility size for credit granted to individuals and sole proprietorships, or related claims become inadmissible.

Article 151: Establishment of Specialized Funds

1 article
  1. Article 151(2)

    A Licensed Financial Institution must pay any levy or surcharge the Central Bank imposes to fund specialised funds protecting depositors, insured persons, beneficiaries or stressed institutions.

What UAE FDL6 — Resolution and Customer Protection covers

UAE FDL6 — Resolution and Customer Protection's 23 indexed articles break down by obligation type as follows.

Information Security — 6 articles

Compliance — 6 articles

Risk Management — 4 articles

Finance — 3 articles

Legal — 2 articles

Operations — 2 articles

Topics covered

UAE FDL6 — Resolution and Customer Protection spans the following regulatory topics, as tagged by Lexara.

cbuae

fdl6

resolution

customer protection

consumer rights

deposit protection

recovery

winding up

lfi

2025

AI Explorer: ask a question about UAE FDL6 — Resolution and Customer Protection

Instead of reading through UAE FDL6 — Resolution and Customer Protection article by article, Lexara's AI Explorer lets you ask a question in plain English and get a cited answer — with the specific article referenced.

Ask in plain English — no need to know the article number in advance

Every answer cites the specific article it draws from, with a direct link

Responses include the relevant article text, not just a paraphrase

Cross-reference UAE FDL6 — Resolution and Customer Protection against other Central Bank of the UAE rulebooks in a single query

How Lexara works

Laws Browser

Browse the full article corpus for any UAE authority. Filter by law, chapter, or topic tag.

Full-text search

Keyword and semantic search across 7,000+ indexed articles from 20+ UAE regulators.

AI Explorer

Ask a regulatory question in plain English. Get a cited answer grounded in the actual statutory text.

Trigger layer

Structured deadline data per article — event type, offset, recurrence. No manual calendar parsing.

Common questions

What is Federal Decree-Law No. (6) of 2025?

Federal Decree-Law No. (6) of 2025 is issued by the Central Bank of the UAE and has applied since 1 January 2025. It has 12 articles across 7 chapters.

What does UAE FDL6 — Resolution and Customer Protection cover?

It is organised into: Article 142: Early Intervention; Article 143: Resolution Powers; Article 147: Confidentiality of Data and Information; Article 148: Protection of Customers of Licensed Financial Institutions; Article 149: Fraud Prevention; Article 150: Credit Facilities Guarantees; Article 151: Establishment of Specialized Funds.

Who issues UAE FDL6 — Resolution and Customer Protection?

The Central Bank of the UAE. Always check the authority's official publication for the binding text.

Can I search UAE FDL6 — Resolution and Customer Protection and ask questions about it?

Yes. Lexara searches the full text of all 12 articles and answers plain-English questions with a citation to the exact article.

Source and use

Laws and regulations are issued and published by the relevant UAE authorities; always rely on the official text. Summaries on this page are for information only and are not legal advice.

The selection, arrangement and summaries of this library are Arakan's own work and are protected under UAE Federal Decree-Law No. 38 of 2021 on Copyright and Neighbouring Rights. Automated scraping, bulk copying or republishing of this content without Arakan's written permission is prohibited and may be an offence under UAE Federal Decree-Law No. 34 of 2021 on Combating Rumours and Cybercrimes. See the Terms of Service, Section 5.

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