7
Articles
3
Chapters
CBUAE
Issuing authority
AI
Cited answers from article text
Central Bank of the UAE is one of the rulebooks issued by the Central Bank of the UAE. For compliance officers, legal teams, and advisors working under this regime, finding the right article quickly matters. Lexara indexes the full text of CBUAE Establishment of an Ombudsman Unit Regulation and makes it searchable two ways: full-text and keyword search for rapid lookup, and AI Explorer for natural-language questions answered with citations to the exact article.
7 articles in 3 chapters, each with a plain-English summary by Arakan. The full text of every article is in the Laws Browser.
Article 4.1.2(3)Article 4.1: Eligible Complaints - Internal Response Timeframe
The Ombudsman Unit cannot accept a complaint until the financial institution or insurer has had at least 30 complete business days to give a written final response.
Article 4.3.1-4.3.6Article 4.3: Undertaking to Comply and Cooperation Obligations
LFIs and Insurance Companies must fully cooperate with the Ombudsman Unit, Appeals Committee and Insurance Dispute Resolution Committee, and must not obstruct, delay or provide misleading information.
Article 4.3.7-4.3.8Article 4.3: Consumer Notification of Ombudsman Unit Rights
LFIs and Insurance Companies must notify consumers in writing of their right to escalate complaints to the Ombudsman Unit, providing contact details, and may appoint a complaints representative.
Article 4.10.3Article 4.10: Compliance with Determinations
LFIs and insurance companies must comply with ombudsman, appeals committee, or insurance dispute resolution determinations within the set period and report compliance in writing within 14 business days, or face enforcement.
Article 6.1.1-6.1.7, 6.2.1-6.2.2Article 6: Funding - Annual Levy, Case Fee and Payment Obligations
Licensed financial institutions and insurers must pay the Ombudsman Unit annual levy and case fee within 30 days of assessment, with late charges; exemptions require undertaking not to serve consumers.
Article 4.3.2-4.3.3-retRecord Retention — Correspondence and information provided to the Ombudsman Unit/Appeals Committee/
Records of correspondence and information exchanged with the Ombudsman Unit, Appeals Committee or Insurance Dispute Resolution Committee in complaint reviews must be kept, with retention period unspecified.
Article 4.10.3-retRecord Retention — Written compliance notifications evidencing action taken on Ombudsman Unit/Appea
Compliance notifications regarding the Ombudsman Unit must be retained as per Central Bank Law recordkeeping requirements from the date of notification.
CBUAE Establishment of an Ombudsman Unit Regulation's 12 indexed articles break down by obligation type as follows.
Compliance — 8 articles
Finance — 2 articles
General — 2 articles
CBUAE Establishment of an Ombudsman Unit Regulation spans the following regulatory topics, as tagged by Lexara.
cbuae
ombudsman
consumer protection
sanadak
Instead of reading through CBUAE Establishment of an Ombudsman Unit Regulation article by article, Lexara's AI Explorer lets you ask a question in plain English and get a cited answer — with the specific article referenced.
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What is Central Bank of the UAE?
Central Bank of the UAE is issued by the Central Bank of the UAE. It has 7 articles across 3 chapters.
What does CBUAE Establishment of an Ombudsman Unit Regulation cover?
It is organised into: CBUAE Ombudsman Unit Regulation (Sanadak); Article 4 - Complaint Resolution (Undertaking to Comply); Article 4 - Complaint Resolution (Finalization of Determinations).
Who issues CBUAE Establishment of an Ombudsman Unit Regulation?
The Central Bank of the UAE. Always check the authority's official publication for the binding text.
Can I search CBUAE Establishment of an Ombudsman Unit Regulation and ask questions about it?
Yes. Lexara searches the full text of all 7 articles and answers plain-English questions with a citation to the exact article.
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