Federal Law No. (15) of 2020 on Consumer Protection and related regulationschapter by chapter

CR66 Art 7-8; Law Art 17Used Goods and Misleading Advertising

Used, refurbished or defective goods must have their condition disclosed at the outlet and stated in the contract or invoice; advertisements must not mislead on nature, origin, price, warranty, or expected results.

CR66 Art 11-12, 16Warranty Document and Content

No warranty can be advertised without a detailed document, which must include provider details and obligations, published in Arabic at retail locations.

CR66 Art 14Spare Parts Availability

Regularly demanded spare parts must be supplied within 7 days of a consumer request, non-regular parts within 14 days, and parts via a commercial agent within 30 days.

Law Art 7; CR66 Art 3-4Labelling and Instructions

Goods must carry legible labelling showing name, type, components, quantity, country of origin, producer or importer details, production date, shelf life, storage and use conditions, and risk warnings, plus use instructions and box contents.

Law Art 8; CR66 Art 5-6Price Display and Invoicing

Suppliers must display prices clearly without misleading advertising, disclose accepted discount cards, forbid card surcharges, and issue Arabic invoices with mandatory details such as tax number and warranty.

Law Art 8(4), 26Arabic Language

Consumer data, advertising, invoices and contracts must be provided in Arabic, though other languages may be added alongside Arabic.

Law Art 11; CR66 Art 20-24Defect/Hazard Notification and Recall

Providers must stop trading, recall defective goods, and notify authorities and the public, within 24 hours for safety defects, and file a recovery report within 30 days.

Law Art 12-13; CR66 Art 25, 27-29Flaw Remedies and Recurring Defects

For defective goods, consumers may choose refund, replacement or free repair; recurring defects or failed repairs entitle consumers to replacement or refund, and services must be re-performed or refunded.

Law Art 16; CR66 Art 17, 26Repair Period and Loan Goods

Repair periods must be documented, loans provided if repairs exceed 7 days, and invoices must specify part conditions and guarantees.

Law Art 18; CR66 Art 31Promotion and Discount Licensing

Promotions and general discounts require a prior licence from the competent authority; consumers must be notified of discounts starting within a week of purchase and may recover price differences within 30 days.

Law Art 19; CR66 Art 32-33Anti-Monopoly and Fair Dealing

Providers must not discriminate between consumers, refuse to sell goods, tie products, exceed advertised prices, sell below cost to monopolise, or engage in price-fixing or market-sharing.

Law Art 20Conformity to Standards

Consumer goods and services must conform to approved standard specifications and applicable health and safety rules set by the authorities.

Law Art 21; CR66 Art 34Unfair Contract Terms

Contract terms exempting providers from statutory obligations are void; consumer contracts may not permit unilateral amendment or termination, one-sided termination, or reduced compensation rights.

Law Art 22-23; CR66 Art 35-37Consumer Complaints and Inspection

Consumer complaints are received by the competent authority, and goods may be lab-tested within 15 or 30 days, with the provider bearing test costs if goods are invalid and notified within 3 working days.

Law Art 25; CR66 Art 40E-commerce Disclosures

UAE-registered e-commerce providers must disclose to consumers and authorities their name, legal status, address, licensing authority, Arabic product information, and contract, payment, return and warranty terms.

Law Art 35Appeal of Authority Decisions

Interested parties may appeal authority decisions in writing to the Minister or competent authority head within 15 working days of notification, with supporting documents; the decision within 30 days is final, and silence counts as rejection.

Law Art 6-8; CR66 Art 6-retRecord Retention — Invoices, warranty documents and repair records

Establishes record retention for invoices, warranty documents and repair records, with at least five years from transaction date per commercial and tax requirements.